Pre-launch review notice
This migrated policy must be approved by CozyAura’s business/legal owner before production cutover.
Report an issue
Contact CozyAura promptly with the order reference and clear details if an item arrives damaged, incorrect or materially defective.
Returns
Eligibility depends on the product condition, hygiene considerations and the reason for return. Mattresses and opened personal-comfort products may be subject to additional restrictions.
Refunds
Approved refunds are returned through the original payment method where possible. Processing time can vary by payment provider.
Questions about this policy can be sent to [email protected].